First Line IT and Technical Support (Networking, LAN/WAN, VOIP)
This position requires a quick thinker and the prime responsibilities will include efficient customer support, with the added responsibility of internal IT systems and internal projects to improve processes.
This is an excellent opportunity to join a successful company and dynamic company who are continuously growing in the IT Sector and who deliver innovative IT Solutions to many SME businesses. We deploy enterprise networks and IT solutions for clients in London & the South-East. We keep up with trends in remote access, VPNs, site-to-site connectivity and advances in wireless and mobility. We specialise in Networking, Security and Communications, Business Continuity Solutions and our technology partnerships include Microsoft, VMware, Cisco, HP and Dell. We are committed to training our staff in new technologies and to continuously developing our product range.
Based on experience.
The ideal IT Support candidate needs to be confident in dealing with people of all levels of seniority. Furthermore you will be responsible for dealing with support calls, providing updates to users, resolving quick fixes and escalating more complex issues to 2nd line support/development team. It is imperative that you can translate technical IT terminology into simple English. As such you should be able to demonstrate competence in the following areas:
- Great communicator
- Ensure an exceptional level of customer service and satisfaction
- Effectively liaise with 2nd line teams as well as 3rd parties to troubleshoot and resolve issues
- Tenacity, ensuring you close support calls out to the customer’s satisfaction
- Ensure timely resolution of requests in line with published Service Level Agreements
- Escalation of requests/issues where necessary
- Basic networking knowledge e.g. (LAN/WAN Networking, TCP/IP, DNS, DHCP, Wi-Fi, VOIP)
- Advanced Excel skills
Ideally you will have a degree in an IT related discipline and have excellent communication skills, both written and oral. You must be able to communicate effectively with peers and managers. This role will also be responsible for all internal systems and infrastructure, which although minimal, will require a solid understanding of IT systems.
For more information or to discuss your CV, please call 0207 458 4800 or email firstname.lastname@example.org today.