Service Desk Support
“24 Hours Per Day, 7 Days Per Week, 365 Days Per Year”
The first impressions given from any Customer Service Desk is paramount to any customer facing organisation. There is nothing more important than that first impression.
When a phone is answered swiftly, a call handled effectively and in a professional and friendly manner then a positive lasting impression is maintained. This is essential to any service orientated business.
Whether it is in-house or outsourced, every company needs dedicated help and technical expertise in the proactive management and day-to-day support of their IT systems and infrastructure. Your organisation has its own technical support needs, determined by the demands of your business operation and users. In partnership with you, Epic IT matches the service level to your business needs from a range of packaged support plans.
Our support plans are based upon delivering proactive maintenance rather than just providing reactive support. With each of our plans we aim to offer a comprehensive on-going support programme designed to deliver best value to our customers. Our internal support desk, management systems and procedures help us to ensure that we deliver support in a reliable, consistent and efficient way, every time. The plans we offer are modular too which means you can tailor our support services to your exact needs.
For more information or to discuss your Service Desk Support requirements, please call 0207 458 4800 or email firstname.lastname@example.org today.
What Client's Say
I’ve worked with Epic for many years. I have absolute trust and faith in their skills and knowledge and have been saved on more than one occasion by the expertise of their engineers – and usually at some ungodly hour of the night! Even if it’s not critical it’s great to have somebody to bounce ideas off knowing I’ll get tailored advice back in good time.