Service Desk Support
“24 Hours Per Day, 7 Days Per Week, 365 Days Per Year”
The first impressions given from any Customer Service Desk is paramount to any customer facing organisation. There is nothing more important than that first impression.
When a phone is answered swiftly, a call handled effectively and in a professional and friendly manner then a positive lasting impression is maintained. This is essential to any service orientated business.
Whether it is in-house or outsourced, every company needs dedicated help and technical expertise in the proactive management and day-to-day support of their IT systems and infrastructure. Your organisation has its own technical support needs, determined by the demands of your business operation and users. In partnership with you, Epic IT matches the service level to your business needs from a range of packaged support plans.
Our support plans are based upon delivering proactive maintenance rather than just providing reactive support. With each of our plans we aim to offer a comprehensive on-going support programme designed to deliver best value to our customers. Our internal support desk, management systems and procedures help us to ensure that we deliver support in a reliable, consistent and efficient way, every time. The plans we offer are modular too which means you can tailor our support services to your exact needs.
For more information or to discuss your Service Desk Support requirements, please call 0207 458 4800 or email email@example.com today.
What Client's Say
Our work with Epic IT over the past 10 years has been outstanding. Epic IT has successfully implemented a number of complex network solutions to support CSM during major high profile sporting events, including the London 2012 Olympics and 2014 FIFA World Cup in Brazil. What we appreciate most about working with Epic IT is their knowledge, responsiveness and ability to implement complex networking solutions in order to support CSMs’ expansion on a global scale. Over the past 10 years, CSM has expanded from being a single office space based in London, to having 22 offices located in 14 different countries spanning across AMER, EMEA and APAC. Epic IT have been integral to the expansion of CSM. They have systematically worked through complex challenges and have always delivered their services to the highest standard, within the agreed project deliverables, keeping our internal and external stakeholders very happy. We hope to continue to work with Epic IT in the foreseeable future.