ESM & ECM Services
ESM & ECM Services
With all of Epic IT’s prepaid SLA’s we use class-leading software and tools to continually monitor the performance and reliability of your systems in real-time. EPIC Server Management (ESM) and EPIC Cisco Management (ECM) tools are configured precisely to the needs of your business and work within preset thresholds.
Our support engineers are alerted instantaneously if there is an incident and can proactively respond and remedy the situation before the issue escalates.
Examples of our ESM and ECM tools include:
- Monitors uptime and availability of managed devices
- Sends alerts and notifications of unavailable devices
- Monitors device environmentals, including temperature
- Monitors status of services and provides alerts if needed
- Monitors availability of ports
- Monitors hard disk utilisation (allows for future proofing)
- Monitors processor utilisation
- Monitors server component functionality
- Monitors server security and intrusion detection
- Monitors circuit performance and utilisation
- Provides customisable reporting on server resource usage
In addition to the above, there are many more features that can be configured and tailored. They are however dependent on the capabilities of your hardware.
For more information or to discuss your ESM & ECM Service requirements, please call 0207 458 4800 or email [email protected] today.
Please take a look at one of our support plans below or contact us for more information and to discuss your specific requirements.
Epic provide comprehensive support all round.