EPIC Advantage Support

Epic IT Advantage Support is designed to support companies who have their own in-house IT staff but in addition require a high level of technical expertise to compliment their own team. The advantage to your business is that you only pay for the time you use and your support is regulated by our commitments to each client’s Service Level Agreement (SLA).
 
For better budget control we provide a fixed term SLA with pre-agreed rates for service delivery. With our Tiered-Authorisation-Control (TAC) process, you can manage the level of support being requested by your colleagues, giving you complete control of your operating costs.
 
Who will benefit from Epic IT Complete Support?

• Companies who manage their own systems but do require occasional technical assistance
• Companies who have a niche support requirement where their own technical personnel have limited knowledge on specific areas of their IT systems
• Companies who need the assurance of a SLA but only want to pay for support when the need arises
• Companies wishing to appoint Epic IT as their preferred IT Partner but first want to sample our support capabilities and commitment to SLA delivery

 
Cover Summary

• 24/7 telephone, remote access and onsite support
• Pre agreed rate card for service charges (office and out of hours)
• SLA commitment for initial response through to resolution
• Equipment schedule management

 
For more information or to discuss your Advantage Support requirements, please call 0207 458 4800 or email [email protected] today.