EPIC Complete Support

Epic IT Complete Support sets the standard for businesses that need reliable and efficient on-going technical support combined with an honest and transparent relationship with their IT partner. By proactively maintaining your IT infrastructure, Epic IT Complete Support will maximise system uptime through the delivery of a comprehensive preventive maintenance program.
 
Our engineers monitor the characteristics and performance of your IT infrastructure, completing essential tasks on a daily basis. In addition our ESM & ECM (EPIC Server Management & EPIC Cisco Management) Services are used to continually monitor your IT in real-time keeping our technical team up-to-date with every aspect of your IT system.
 
Please visit the following link to find out more information about ESM and ECM Services.
 
Who will benefit from Epic IT Complete Support?

• Companies who need the assurance of a part or full-time outsourced IT department
• Companies who partly manage their own systems but require technical assistance from their IT partner
• Companies who require a proactive management approach in monitoring and supporting their IT systems
• Companies who require a guaranteed response Service Level Agreement (SLA)
• Companies who require the benefit of additional service components as and when they need it but without paying for it unnecessarily

 
Cover Summary

• Peace of mind with full budget control – A fixed-term SLA with pre-agreed pricing
• Complete account management delivering best practice advice and IT strategy planning
• Choice of three SLA options to perfectly match the response and resolution times of your business
• Unlimited Telephone Support
• Unlimited Remote Access Support
• 24/7 EPIC Server Management monitoring
• 24/7 EPIC Cisco Management monitoring
• Monthly System Health Check reporting
• Unlimited ‘Pay as you Use’ Onsite Support
• 24/7 Access to support account online
• 24/7 ‘Pay as you Use’ Access to telephone/remote/onsite support
• Epic IT equipment schedule management
• Full visibility of service usage supported by Epic IT’s Tiered-Authorisation-Control (TAC)
• TAC allows you to manage the level of support being requested by your colleagues
• Access to Epic IT Optional Service Enhancement Modules

 
For more information or to discuss your Complete Support requirements, please call 0207 458 4800 or email [email protected] today.